Learning Nuggets
Introduction & Overview
Creating the Relationship
Creating Custom Constraints
Testing the Knowledge Connection
Configuring Additional Constraints
Testing Additional Constraints
Managing Configuration of Smaller Knowledge Bases

Not Applicable

  • access_time 16m
  • Credits: 1
Managing Configuration of Smaller Knowledge Bases

This course walks you through the steps to configure a Relationship between Incident and Knowledge Articles, to add a Knowledge Article Tab to the Form Arrangement, and to automatically filter Knowledge Articles that appear there, based on the Service Classification of the Incident Record.

This course walks you through the steps to configure a Relationship between Incident and Knowledge Articles, to add a Knowledge Article Tab to the Form Arrangement, and to automatically filter Knowledge Articles that appear there, based on the Service Classification of the Incident Record.

At the end of this course you will be able to configure a Relationship between Incident and Knowledge Article, to automatically filter and add Knowledge Articles to the Form Arrangement on Incidents and Service Requests.