Learning Nuggets
Reviewing Incident Workflow
Reviewing Incident Workflow

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Reviewing Incident Workflow

This Quick Tip video gives a high-level overview of how Incident works.

This Quick Tip video gives a high-level overview of how Incident works, providing an understanding of the Incident process workflow and how the various elements within Incident come together. This walks through working a ticket from beginning to end. When involved in planning meetings, management level will gain an understanding of how the Cherwell Incident process may be customized for your workflow.

Upon completion of this video, you will possess an understanding of the Incident process workflow and how the various elements within Incident come together.