Learning Nuggets
Explaining Knowledge Management
Explaining Knowledge Management

Sales - Solutions

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Explaining Knowledge Management

In this video, Katie Huckett explains and demonstrates Knowledge Management enhancements in CSM 10.0. These enhancements include scheduled Knowledge Article publication, improved Knowledge security, and submitting to Knowledge from the originating record.

In this video, Katie Huckett explains and demonstrates Knowledge Management enhancements in CSM 10.0. These enhancements include scheduled Knowledge Article publication, improved Knowledge security, and submitting to Knowledge from the originating record with the record's Business Object name and associated ID used in the Source Field.