Learning Nuggets
Explaining Knowledge Management
Explaining Knowledge Management
Sales - Solutions
- access_time 30m
- Credits: 1
In this video, Katie Huckett explains and demonstrates Knowledge Management enhancements in CSM 10.0. These enhancements include scheduled Knowledge Article publication, improved Knowledge security, and submitting to Knowledge from the originating record.
In this video, Katie Huckett explains and demonstrates Knowledge Management enhancements in CSM 10.0. These enhancements include scheduled Knowledge Article publication, improved Knowledge security, and submitting to Knowledge from the originating record with the record's Business Object name and associated ID used in the Source Field.