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Using HR Service Management - The HR Specialist
- access_time 1h
- Credits: 1
In this module, you will learn how to create and work in Cherwell's HR Service Management mApp Solution as an HR Specialist.
In this module, you will learn how to create and work an HRSM Case, how to manage Tasks and Task Actions, how to use HRSM Communication tools, and View HR Knowledge Articles. You will learn Onboarding and Offboarding workflows and processes, how to transfer an Employee, and how to use the Dashboards for Tier 1 and Tier 2 Specialists.
When HR Specialists take this module, they will learn how to create and work HRSM Cases, manage Tasks and Task Actions, use communication tools, and search and view Knowledge Articles. They will learn how to conduct Onboarding and Offboarding, employee transfers, and how to use the Tier 1 and Tier Dashboards.