Learning Nuggets
Microsoft Teams Integration mApp Demo
Microsoft Teams Integration mApp Demo

Marketing Demo

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Microsoft Teams Integration mApp Demo

Cherwell offers a free Microsoft Teams Integration mApp® that enables strong collaboration between CSM and Microsoft Teams.

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Cherwell offers a free Microsoft Teams Integration mApp® that enables strong collaboration between CSM and Microsoft Teams.

You can use the Microsoft Teams integration to:

  • Create a new private team channel
  • Invite other CSM users/customers to the channel
  • Send messages to the team channel from the Incident object
  • Refresh the message list to view the most recent messages
  • Chat history will be recorded in a Journal and Ticket resolution