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Getting to Know Cherwell Service Management
- access_time 1h
- Credits: 1
Examine the core functionality of Cherwell Service Management.
In this module, you will be introduced to the concepts of Service Management and the core functionality of Cherwell Service Management (CSM). You will be shown the interfaces of CSM, the different ways automating and customizing workflows in CSM, and will examine how you can make better decisions with CSM.
Upon completion of this module, you will understand the core functionality of Cherwell Service Management. You will understand CSM automation and customizing workflows.
2. What is Service Management?
3. Demonstrating Service Management in CSM
4. Demonstrating the Customer Self-Service Portal
5. Comparing Platform and Content in CSM
6. Identifying Core Components of a Workflow 7
. Identifying Automation and Workflow Customization
8. Customizing Pre-Configured Processes
9. Adding New Content to CSM
10. Making Better Decisions with Business Intelligence