Learning Nuggets
Course Introduction
Unit 01 - What is Service Management
Unit 02 - Demonstrating SM in CSM
Unit 03 - Demonstrating the Portal
Unit 04 - Comparing Platform and Content on CSM
Unit 05 - Identifying the Core Components of a Workflow
Unit 06 - Identifying Automation and Workflow Customization
Unit 07 - Customizing Pre-configured Processes
Unit 08 - Adding new Content to CSM
Unit 09 - Making Better Decisions with Business Intelligence
Getting to Know Cherwell Service Management

Not Applicable

  • access_time 1h
  • Credits: 1
Getting to Know Cherwell Service Management

Examine the core functionality of Cherwell Service Management.

In this module, you will be introduced to the concepts of Service Management and the core functionality of Cherwell Service Management (CSM). You will be shown the interfaces of CSM, the different ways automating and customizing workflows in CSM, and will examine how you can make better decisions with CSM.

Upon completion of this module, you will understand the core functionality of Cherwell Service Management. You will understand CSM automation and customizing workflows.

1. Introduction 

2. What is Service Management? 

3. Demonstrating Service Management in CSM 

4. Demonstrating the Customer Self-Service Portal 

5. Comparing Platform and Content in CSM 

6. Identifying Core Components of a Workflow  7

. Identifying Automation and Workflow Customization 

8. Customizing Pre-Configured Processes 

9. Adding New Content to CSM 

10. Making Better Decisions with Business Intelligence