This Quick Tip video walks through how to use the Skills mApp, which allows CSM Customers to associate skills to Users and Service Categories.
Lawrence is currently a Product Owner at Cherwell Software. He brings 5 years of experience in IT Asset Management, including 3 years in Product Management. Laurence graduated from South Thames College in London in Digital Video Production. After graduating, Laurence shifted gears from the media industry to focus on a career in Information Technology. He is a seasoned traveler and has spent time working in Europe, the Middle East, and now the US. Laurence’s role on the Cherwell Product Management team is to build the best-in-class OOTB features in CSM. Laurence also creates new mApps that can be seen on the Cherwell mApp Exchange.
Upon completion of this video, you will understand the Skills mApp and how to utilize it.