Learning Nuggets
Preparing to Set Up a Dashboard
Using the Dashboard Manager
Adaptive Dashboards
Searches & Grids
All About Widgets
Metrics & Expressions
Best Practices
Introduction to Dashboards

Not Applicable

  • access_time NA
  • Credits: 1
Introduction to Dashboards

This course is intended for users who have minimal experience with the Cherwell Service Management® (CSM) Dashboards feature. This course provides an overview of the basic functionality and a general understanding of Dashboard design. This course is designed to spend more time at greater detail than other courses that contain Dashboard design content.

This course is intended for users who have minimal experience with the Cherwell Service Management® (CSM) Dashboards feature. This course provides an overview of the basic functionality and a general understanding of Dashboard design. This course is designed to spend more time at greater detail than other courses that contain Dashboard design content.

Carline Frost
Carline is a Technical Instructor at Cherwell Software with 3 ½ years of Cherwell consulting, design, teaching and administration. She implemented Cherwell for a large government organization before coming to Cherwell to become a Trainer. Her background includes over 10 years of experience in software implementation and support, curriculum development and ITIL process management. She has a Bachelor of Arts as well as certifications in CCI – Cherwell Certified Instructor, ITIL v3 – Foundations, HDI - Service Desk Support, and HDI – Service Desk Manager.

You will be able to describe the appropriate use of a Dashboard over a report, identify a measurable goal that can be reported on using the Business Intelligence suite in CSM, create visual information for Dashboards, organize and plan Widgets and resources, use Metrics for trending and use key performance indicators (KPIs), understand how much information a dashboard should contain, build a “check engine light”, and make use of the Heads-Up Display (HUD).