Learning Nuggets
Benefits of Process Design
Benefits of Process Mapping
What is a Process?
What is Process Mapping?
Getting Started with a Process
The Role of the Process Owner
The Role of the Facilitator in a Process
The Role of the Team Members in a Process
An Example of a RACI Matrix
Brainstorming Techniques in Process Mapping
Using the SIPOC Diagram
The GEMBA Process in Action
Scope, Boundaries, Resources, and Authority of Process
Measurement of Process
Facilitation of Process
Process Icons
Benefits of Swimlanes
Sample Process Map
Build a Design Package
Process Maps Enable Process Improvement
Process Automation Success
Critical Success Factors in Process
Rules of the Road in Process Mapping
Process Design for Automation Success (Business User)

Not Applicable

  • access_time 1h 10m
  • Credits: 1
Process Design for Automation Success (Business User)

IT Service Management is about running the business of IT. Like any other Business Unit, IT has a set of business processes used to deliver IT services. For any Process Automation efforts to be successful – using Cherwell or other support tools – there first needs to be a complete and well-documented process defined. Marie’s motto is: “You can’t automate what you haven’t defined!” In this interactive workshop, participants will learn to facilitate Process Design discussions in their workplace to support Process Automation success.

IT Service Management is about running the business of IT. Like any other Business Unit, IT has a set of business processes used to deliver IT services. For any Process Automation efforts to be successful – using Cherwell or other support tools – there first needs to be a complete and well-documented process defined. Marie’s motto is: “You can’t automate what you haven’t defined!” In this interactive workshop, participants will learn to facilitate Process Design discussions in their workplace to support Process Automation success.

You will learn how to define a business process.