Introducing Problem Management
Sales - Solutions
- access_time 1h 16m
- Credits: 1

In this course, you will begin with an introduction to Problem Management and a discussion of how Incident Management and Problem Management are related. Jim will show you how to perform a Root Cause Analysis and how to answer key questions about maturity levels. The course concludes with a discussion about Return on Investment and the keys to a successful implementation of Problem Management.
In this course, you will begin with an introduction to Problem Management and a discussion of how Incident Management and Problem Management are related. Jim will show you how to perform a Root Cause Analysis and how to answer key questions about maturity levels. The course concludes with a discussion about Return on Investment and the keys to a successful implementation of Problem Management.
You will learn how Incident Management and Problem Management are related, how to perform a Root Cause Analysis, and the keys to a successful implementation of Problem Management.