Learning Nuggets
How to Create a Matrix Widget
How to Create a Matrix Widget

Sales - Solutions

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How to Create a Matrix Widget

In this video you will learn how to leverage the powerful Matrix Widget on the Dashboard to show the performance of your technicians.

In this video you will learn how to leverage the powerful Matrix Widget on the Dashboard to show the performance of your technicians. You will be able to show mean time to resolve (“MTTR”) on Incidents with different priorities by hours or days, and also show what percentage of Incidents are being resolved within the Service Level Agreement parameters. This video also shows how to display your data nicely and how to access it at the press of a button!

You will learn how to create a Matrix Widget.