Learning Nuggets
Configuring the Decision Action One-Step
Configuring the Decision Action One-Step

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Configuring the Decision Action One-Step

This Quick Tip video demonstrates how to configure the Decision Action One-Step using Incident.

This Quick Tip video demonstrates how to configure the Decision Action One-Step, also known as One-Step Branching, using a simple Incident Call Source example. You will see how to apply the One-Step, configure the branches, and examine the logic flow between branches. This is a feature added in Cherwell Service Management 8.2.1.

Ken Wooten
Ken Wooten is focused on integrating the Cherwell Service Management platform with third-party tools to provide customers with additional functionality and efficiencies. He has 20 years of experience in product management and technology leadership, working for companies such as Compuware, UBM, Centive, and a handful of software startups.

Upon completion of this Quick Tip video, you will possess the ability to configure the Decision Action One-Step, also known as One-Step Branching.