Learning Nuggets
Introduction and Overview
Creating the New Relationship to Journals
Modifying the Incident Owns Tasks Relationship
Auditing Changes to Task
Filtering Journal Entries (Optional)
Conclusion
Adding Journaling to Task Objects

Sales - Solutions

  • access_time 30m
  • Credits: 1
Adding Journaling to Task Objects

This Quick Tip Video explains how to add Journaling (history) to the Task Supporting Object and then make those Journal Records visible from the Parent Object that is using Tasks.

This Quick Tip video explains how to add Journaling (history) to the Task Supporting Object and then make those Journal Records visible from the Parent Object that is using Tasks. Several ITSM processes in CSM use Tasks to support the process. An often requested capability is to enable history tracking in Journal entries for Tasks, and to make those entries visible from the Object that uses Tasks (e.g. Incident, Problem, Change Request.) This is not difficult to do once you know a few special properties of Business Objects and their History, Relationships and Auditing, and Attributes.

Neil Myers
Neil Myers is a Sr. Curriculum Developer and Trainer with over 20 years’ experience implementing highly configurable products and teaching customers how to build and use them. He joined Cherwell in 2013. His principal focus ison training Cherwell’s partners on how to implement Cherwell Service Management.

Upon completion of this Quick Tip, you will be able to enable history tracking in Journal entries for Tasks and to make those entries visible from the Object that uses Tasks.