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ITIL 4 Powered by Cherwell
Coaching - Best Practice
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- Credits : NA
This new three-day course prepares you for the examination leading to the ITIL® 4 Foundation Certificate in IT Service Management but with a difference.
The most valuable element of any training event is the ability to take what has been learned theoretically and apply it practically in a working environment. This can sometimes be challenging with a purely theoretical approach.
In this course, Pink Elephant takes the theory learned and demonstrates, using Cherwell Service Management, how these theoretical practices can be automated, bringing the theory to life.
The course is designed as an introduction to ITIL® 4 and enables attendees to view IT Service Management from the perspective of a more evolved Service Value System.
The Service Value System provides a holistic end-to-end picture of what it really means to contribute to business value and also integrates concepts from frameworks such as Lean IT, Agile, and DevOps.
In this course your expert facilitator will break-up various theoretical introductions to important terms and approaches with a practical view of how these would work in a real-life environment, thus allowing best practice to become a way of work. For example:
For common ITIL Processes/Practices, such as Incident Management, Change Management, Problem Management and Service Catalogue Management, your instructor will demonstrate within Cherwell Service Management, the key activities, how they should be structured, and the considerations needed in building this interface. Cherwell’s ITIL-based visual workflows will guide attendees through each core activity, during which discussions around theoretical elements learnt will be discussed.
- External factors influencing Service Management.
- The four dimensions of Service Management.
- ITIL 4’s Service Value System.
- The seven Guiding Principles of ITIL 4. Governance.
- The 34 ITIL practices, with a primary focus on 18 of these.
- ITIL’s Service Value Chain.