Learning Nuggets
01. Introduction to Utilizing BOMGAR Integration
02. Configuring the BOMGAR mApp
03. Creating the Blueprint
04. Completing BOMGAR Integration in CSM
05. Configuring the BOMGAR API
06. Troubleshooting Common Errors
Implementing the BOMGAR mApp

Sales - Solutions

  • access_time 44m
  • Credits: 1
Implementing the BOMGAR mApp

Jim Bates discusses the advantages of integrating BOMGAR with Cherwell Service Management through implementing a mApp. The Service Desk may then utilize BOMGAR to remotely access customers to communicate, view and control computers and mobile devices. Jim steps Administrators through the installation and configuration process. He demonstrates the basic usage as well as troubleshooting some common errors. This is a new feature added in 8.2.1.

Jim Bates discusses the advantages of integrating BOMGAR with Cherwell Service Management through implementing a mApp. The Service Desk may then utilize BOMGAR to remotely access customers to communicate, view and control computers and mobile devices. Jim steps Administrators through the installation and configuration process. He demonstrates the basic usage as well as troubleshooting some common errors. This is a new feature added in 8.2.1.

You will learn how to integrate BOMGAR with CSM through implementing a mApp.  You will learn how to remotely access customers to communicate, view, and control computers and mobile devices.  You will learn the installation & configuration process.