Learning Nuggets
Applying Lean Concepts
Identifying and Removing Waste
ITIL and Cherwell Optimization
Utilizing ITIL / Lean & Cherwell to Optimize Help Desk

Sales - Solutions

  • access_time 45m
  • Credits: 1
Utilizing ITIL / Lean & Cherwell to Optimize Help Desk

In this course, Alonso Quinonez explains what Lean is, how Denver Health applied Lean concepts to their Help Desk, how they identified waste in their environment, and how they measured a value quotient for the time spent in resolving tickets. Then he explains how to create a Lean standard for work to maintain and improve their processes.

In this course, Alonso Quinonez explains what Lean is, how Denver Health applied Lean concepts to their Help Desk, how they identified waste in their environment, and how they measured a value quotient for the time spent in resolving tickets. Then he explains how to create a Lean standard for work to maintain and improve their processes.

You will learn how to apply LEAN concepts to your Help Desk.