Learning Nuggets
Touring the Configuration Items
Navigating the Configuration Items
Managing the Configuration Items Workflow
Linking the Configuration Items
Conclusion
Touring the Configuration Management Database*

Sales - Solutions

  • access_time 30m
  • Credits: 1
Touring the Configuration Management Database*

Tanya Morton is your tour guide for understanding the Configuration Items (“CI”) found in the Out-of-the-Box Configuration Management Database (“CMDB”) of Cherwell Service Management. What is a CI? How do you find a CI? You will understand how to manage and link CI’s so you can streamline your workflows. Learn about upstream and downstream visualizers to predict the impact of an Incident.

Tanya Morton is your tour guide for understanding the Configuration Items (“CI”) found in the Out-of-the-Box Configuration Management Database (“CMDB”) of Cherwell Service Management. What is a CI? How do you find a CI? You will understand how to manage and link CI’s so you can streamline your workflows. Learn about upstream and downstream visualizers to predict the impact of an Incident.

Tanya Morton
Tanya Morton has spent 20 years serving various local non-profit organizations through IT. Her vocal opinion on reports is “Why put data in, if you can’t get it back out?” She has a BS in computer science, is certified in ITIL v3, and has done everything in IT from configuring network switches to helping an end user format a mail merge. As a Professional Services Consultant, Tanya is happily translating that experience into configuring and customizing Cherwell Service Management for customers.

You will learn how to manage and link CI's so you can streamline your workflows.