Learning Nuggets
Introducing Date/Time Expressions
Examples of Using Expressions
Editing Expressions on Forms
Adding Labels to Forms
Modifying the Delivery Date Expression
Creating Case Expressions
Creating Multiple Outcome Expressions
Changing Custom Expressions with Colors
Creating Logical Expressions
Testing the Countdown Expression
Examples of other Date/Time Expressions
Using Expressions on Dashboards and Course Summary
Using Date/Time Expressions

Sales - Solutions

  • access_time 45m
  • Credits: 1
Using Date/Time Expressions

In this course, Graham shows you how to use Date/Time Expressions within Cherwell Service Management. You will examine how to create two labels on an Incident Form: Delivery Date, using a Date/Time Math Expression and Countdown to Resolution, using a Duration Expression. You will also explore how to use these Expressions on Dashboards and Grids.

In this course, Graham shows you how to use Date/Time Expressions within Cherwell Service Management. You will examine how to create two labels on an Incident Form: Delivery Date, using a Date/Time Math Expression and Countdown to Resolution, using a Duration Expression. You will also explore how to use these Expressions on Dashboards and Grids.

Graham Plumb Graham Plumb is a Sr. Instructional Designer / Technical Trainer for the Learning Services department. He has extensive experience leading and delivering successful training project Solutions. His specialties include bespoke training solutions, project leadership, delivery, and courseware development.

You will learn how to use Date/Time Expressions in CSM, and how to create two labels on an Incident Form using Expressions.