This Quick Tip video explains how to use Knowledge Management to share knowledge with Cherwell Users and the Portal Customers. See how to search for Knowledge and add additional articles.
Tanya Morton has spent 20 years serving various local non-profit organizations through IT. Her vocal opinion on reports is “Why put data in, if you can’t get it back out?” She has a BS in computer science, is certified in ITIL v3, and has done everything in IT from configuring network switches to helping an end user format a mail merge. As a Professional Services Consultant, Tanya is happily translating that experience into configuring and customizing Cherwell Service Management for customers.
Upon completion of this video, you will be able to search for Knowledge and add additional articles.