Learning Nuggets
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Using One-Steps to Automate your Service Desk

Not Applicable

  • access_time 1h
  • Credits: 1
Using One-Steps to Automate your Service Desk

This session will cover automating repeatable tasks that are carried out by your Help/Service Desk. Password resets, account unlocks, requests for hardware, software, and documentation – all of these things can be automated within Cherwell’s One-Step Manager. In this session, you will see actual One-Step Actions and learn how you can easily create them.

This session will cover automating repeatable tasks that are carried out by your Help/Service Desk. Password resets, account unlocks, requests for hardware, software, and documentation – all of these things can be automated within Cherwell’s One-Step Manager. In this session, you will see actual One-Step Actions and learn how you can easily create them.

You will learn how to create One-Step Actions to automate tasks in CSM.