Neil Myers introduces you to the Incident and Service Request process or ticketing system and explains how to create an Incident, and then work through to the completion of the Incident.
Neil Myers is a Sr. Curriculum Developer and Trainer with over 20 years’ experience implementing highly configurable products and teaching customers how to build and use them. He joined Cherwell in 2013. His principal focus ison training Cherwell’s partners on how to implement Cherwell Service Management.
You will learn how to create an Incident and Service Request and work it through completion.