Classes
Administration Foundations-EMEA-January 13-15 and 20-21 2021
Administration Foundations-EMEA-Feb 9-11 and 17-18 2021
Administration Foundations-NA-January 19-21 and 26-27 2021
Administration Foundations V10 - Virtual Classroom

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Administration Foundations V10 - Virtual Classroom

Administration Foundations is a hands-on course for new Cherwell Service Management administrators. In this comprehensive course, attendees will work with a Cherwell Service Management system to perform tasks that are designed for new system administrators.

In this comprehensive course, learners will work with a Cherwell Service Management system to perform tasks that are designed for new system administrators such as configuring Business Objects, Forms and Grids and Analyzing One-Step functionality and using Expressions and One-Steps.

INTENDED AUDIENCE: Administration Foundations is designed for system administrators with less than a year of experience, who are responsible for the configuration and maintenance of their Cherwell Service Management systems.

This course can be taken virtually and self-paced. Both delivery options provide the same demonstrations and hands-on tasks. To attend the virtual class, attendees need a web browser and phone to call in and engage with the class. To attend the self-paced class, attendees only need a web browser and speakers or headphones.

*Please note that it is recommended that you complete Accelerating Your Implementation before starting Administration Foundations.

Upon completion of this course, working with an Out-of-the-Box (OOTB) Cherwell Service Management system, you will be able to: • Explain the fundamentals of CSM Administration
• Manage Users
• Configure Business Objects
• Configure Forms and Grids
• Analyze One-Step functionality
• Manage System Automation
• Utilize Expressions
• Translate requirements into Dashboards and Reports
• Troubleshoot and Maintain the System
• Create Basic Business Objects, Expressions and One-Steps

1. Administration Fundamentals           

2. User Management

3. Business Objects 

4. Interacting with Business Objects     

5. One-Steps             

6. System Automation               

7. Business Intelligence                 

8. Maintenance & Troubleshooting       

9. Analyzing Business Requirements