Learning Nuggets
Introduction to Trusted Agent
Features of the Trusted Agent
Utilizing the Trusted Agent
Installing the Trusted Agent
Importing Data through Trusted Agent
Scaling and Routing with Service Groups
Adding the E-mail Trusted Agent
Trusted Agent for One-Steps Actions
Deploying Trusted Agent

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Deploying Trusted Agent

Trusted Agents are a great way to integrate your system seamlessly through firewalls. Discover when you need Trusted Agents and why. If you are in a SaaS environment, learn how to deploy and use Trusted Agents. This Trusted Agent feature became available in 7.x with enhancements in 9.0. Filmed using Cherwell Service Management Version 9.0. This course was updated to include the 9.3 version which adds the e-mail functionality through Trusted Agent. The 9.5 version of CSM allows the Trusted Agent to be utilized with One-Step Actions.

Trusted Agents are a great way to integrate your system seamlessly through firewalls. Discover when you need Trusted Agents and why. If you are in a SaaS environment, learn how to deploy and use Trusted Agents. This Trusted Agent feature became available in 7.x with enhancements in 9.0. Filmed using Cherwell Service Management Version 9.0. This course was updated to include the 9.3 version which adds the e-mail functionality through Trusted Agent. The 9.5 version of CSM allows the Trusted Agent to be utilized with One-Step Actions.

Neil Myers
Neil Myers is a Sr. Curriculum Developer and Trainer with over 20 years’ experience implementing highly configurable products and teaching customers how to build and use them. He joined Cherwell in 2013. His principal focus ison training Cherwell’s partners on how to implement Cherwell Service Management.

You will learn when and why you need Trusted Agents.  You will learn how to deploy and use Trusted Agents.