This module presents an overview of the updated features in the 10.1 release of Cherwell Service Management. New features discussed include MS Modern Authentication & Google Authentication, One-Step Action Blocks, Email Security Updates, and API Whitelist.
Emily PaceEmily Pace is currently a Sr. Product Owner at Cherwell Software. She brings 4 years of Systems Engineering experience with expertise to include user experience, technical requirements, technical documentation, customer relation, and project management. Emily’s role on the Application Development team is to deliver best practice Out of the Box Content, to include CSM bug fixes and enhancements. She is also a member of the Application Development Integration team where she helps create third party integration CSM mApps. Emily graduated from the University of Colorado at Boulder with a Bachelor of Science degree in Applied Mathematics.