Learning Nuggets
Overview - Quick Templates
How to Access the Existing Quick Templates
How to Create a Quick Template
How to Add a One-Step to the Quick Template Menu Templates
How to Fix an Error in a One-Step Quick Template
Creating Quick Ticket Templates

Sales - Solutions

  • access_time 30m
  • Credits: 1
Creating Quick Ticket Templates

In this course, you will configure Quick Ticket Templates to automate your most common request. You will review how a ticket’s activity is tracked, and look at different ways to link templates through the Object Actions.

In this course, you will configure Quick Ticket Templates to automate your most common request. You will review how a ticket’s activity is tracked, and look at different ways to link templates through the Object Actions.

Chris Wiggins Chris Wiggins is a Technical Training Manager for Cherwell Learning Services. With 7 years of Cherwell administration and implementation he is passionate about sharing his knowledge of Cherwell Service Management, including “beyond IT” solutions. With a degree in Business Administration and certifications in ITIL, KCS Practices and HDI Support Manager, he offers a broad scope of best practices and lessons learned.

You will learn how to configure Quick Tickets and Qick Ticket templates.