Daniel Cooper explores the art of the possible by expanding your Cherwell Service Management usage with Mergeable Applications (“mApp”). You will download a mApp from Cherwell Marketplace to bring in new functionality by applying a mApp into your Cherwell system. You will learn the why, what and how of mApps and explore the three types of mApps: (1) enhancements, (2) extensions and (3) integrations available on Marketplace.