Learning Nuggets
Lesson 1: Administration Fundamentals
Lesson 2: User Management
Lesson 3: Business Objects
Lesson 4: Interacting with Business Objects
Lesson 5: One-Steps
Lesson 6: System Automation
Lesson 7: Business Intelligence
Lesson 8: Maintenance & Troubleshooting
Lesson 9: Analyzing Business Requirements
Cherwell User Training Kit
Administration Foundations Self-Paced - v10

Not Applicable

  • access_time 40h
  • Credits: 1
Administration Foundations Self-Paced - v10

Administration Foundations is a hands-on course for new Cherwell Service Management administrators. In this comprehensive course, attendees will work with a Cherwell Service Management system to perform tasks that are designed for new system administrators.

In this comprehensive course, learners will work with a Cherwell Service Management system to perform tasks that are designed for new system administrators such as configuring Business Objects, Forms and Grids and Analyzing One-Step functionality and using Expressions and One-Steps.

INTENDED AUDIENCE: Administration Foundations is designed for system administrators with less than a year of experience, who are responsible for the configuration and maintenance of their Cherwell Service Management systems.

This course can be taken virtually and self-paced. Both delivery options provide the same demonstrations and hands-on tasks. To attend the virtual class, attendees need a web browser and phone to call in and engage with the class. To attend the self-paced class, attendees only need a web browser and speakers or headphones. *Please note that it is recommended that you complete Accelerating Your Implementation before starting Administration Foundations.

Upon completion of this course, working with an Out-of-the-Box (OOTB) Cherwell Service Management system, you will be able to:

• Explain the fundamentals of CSM Administration

• Manage Users

• Configure Business Objects

• Configure Forms and Grids

• Analyze One-Step functionality

• Manage System Automation

• Utilize Expressions

• Translate requirements into Dashboards and Reports

• Troubleshoot and Maintain the System

• Create Basic Business Objects, Expressions and One-Steps

1. Administration Fundamentals

2. User Management

3. Business Objects

4. Interacting with Business Objects

5. One-Steps

6. System Automation

7. Business Intelligence

8. Maintenance & Troubleshooting

9. Analyzing Business Requirements