Learning Nuggets
What's New in Cherwell Service Management 10.2
What's New in Cherwell Service Management 10.2

Not Applicable

  • access_time 46m
  • Credits : NA
What's New in Cherwell Service Management 10.2

This module demonstrates some of the new features in CSM 10.2.

This module demonstrates some of the new features in CSM 10.2 like Enhanced User Experience and Platform Intelligence capabilities such as Machine-learning driven categorization of Incidents and Requests, Enhanced integration of Knowledge with ticket resolution, Streamlined approvals, and End to end Business Object Lifecycle Management.

Upon completion of this module, you will understand many of the new features in CSM 10.2.