Learning Nuggets
Introduction to Utilizing BOMGAR Integration
Configuring the BOMGAR mApp
Creating the Blueprint
Completing BOMGAR Integration in CSM
Configuring the BOMGAR API
Utilizing BOMGAR with Cherwell from the Technician's Perspective
Troubleshooting Common Errors
Implementing the BOMGAR mApp

Sales - Solutions

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Implementing the BOMGAR mApp

Jim Bates discusses the advantages of integrating BOMGAR with Cherwell Service Management through implementing a mApp. The Service Desk may then utilize BOMGAR to remotely access customers to communicate, view and control computers and mobile devices. Jim steps Administrators through the installation and configuration process. He demonstrates the basic usage as well as troubleshooting some common errors. This is a new feature added in 8.2.1.

Jim Bates discusses the advantages of integrating BOMGAR with Cherwell Service Management through implementing a mApp. The Service Desk may then utilize BOMGAR to remotely access customers to communicate, view and control computers and mobile devices. Jim steps Administrators through the installation and configuration process. He demonstrates the basic usage as well as troubleshooting some common errors. This is a new feature added in 8.2.1.

You will learn how to integrate BOMGAR with CSM through implementing a mApp.  You will learn how to remotely access customers to communicate, view, and control computers and mobile devices.  You will learn the installation & configuration process.