Learning Nuggets
Examining Service Level Agreements
Stopping the Clock
Touring Service Level Agreements
Sales - Solutions
- access_time 15m
- Credits: 1

In this walkthrough, Tanya explains Service Level Agreements (SLAs) and how the corporate default sets the priorities and target times for resolution of Incidents. What if you want to stop the SLA clock in the Incident Lifecycle? Learn to set the Incident to pending to stop the resolution time clock.
In this walkthrough, Tanya explains Service Level Agreements (SLAs) and how the corporate default sets the priorities and target times for resolution of Incidents. What if you want to stop the SLA clock in the Incident Lifecycle? Learn to set the Incident to pending to stop the resolution time clock.

You will learn how to set priorities and target times for resolution of Incidents.