Learning Nuggets
Automate Tasks
Incident Actions
Auto-Close and Task Dependencies
Doing More with Cherwell One-Steps

Not Applicable

  • access_time 44m
  • Credits: 1
Doing More with Cherwell One-Steps

One-Step Actions are one of Cherwell’s most compelling features. They enable IT organizations to easily automate tasks, workflows, and processes without writing or touching code. This session will provide information on how to set up One-Step’s automate capabilities to warn IT of untouched tickets, auto-closing aging tickets and prompting Knowledge Article review and revision. This session was presented before a live audience during Cherwell Global Conference 2016. Branching One-Steps are in Version 8.2 and above.

One-Step Actions are one of Cherwell’s most compelling features. They enable IT organizations to easily automate tasks, workflows, and processes without writing or touching code. This session will provide information on how to set up One-Step’s automate capabilities to warn IT of untouched tickets, auto-closing aging tickets and prompting Knowledge Article review and revision. This session was presented before a live audience during Cherwell Global Conference 2016. Branching One-Steps are in Version 8.2 and above.

You will learn how to automate tasks, workflows, and processes using One-Steps.