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Certification

The Cherwell Certification Program allows for the recognition of skills, knowledge and empowerment earned by our customers, partners and employees through completed learning paths and satisfactory skill and knowledge assessments. Our Partner-facing certifications allow our Partners to provide services on behalf of Cherwell. Our Customer and Employee-facing certifications allow our customers and employees to showcase their Cherwell skills and knowledge.

The program will be augmented by additional certifications throughout the coming years.

Cherwell Certified Professional Engineer Associate - Internal

Cherwell Certified Professional Engineer Associate - Internal

This credential is for a Cherwell professional who will perform the initial setup and configuration of a nominal Cherwell Service Management system.

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To ensure your success, Cherwell highly recommends you complete our Administration Foundations course. Once you successfully pass this exam you will be a Cherwell Certified Professional Administrator. 

If you would like to purchase this exam, please reach out to your Customer Success Advocate.

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Cherwell Certified Professional Administrator

To ensure your success, Cherwell highly recommends you complete our Designer Essentials course. Once you successfully pass this exam you will be a Cherwell Certified Professional Designer.

If you would like to purchase this exam, please reach out to your Customer Success Advocate.

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Cherwell Certified Professional Designer
Cherwell Certified Professional Administrator (CCPA)
This certification is for a professional who has demonstrated the technical skill and knowledge required to administer Cherwell’s ITSM solution, Cherwell Service Management (CSM). This certification does not meet the requirements of Cherwell’s Certifications for partner agreements.
Cherwell Certified Professional Designer (CCPD)
This certification is for a professional who has demonstrated the technical knowledge required to design new solutions, or to enhance existing solutions using the Cherwell Service Platform. This certification does not meet the requirements of Cherwell’s Certifications for partner agreements.
Cherwell Certified Professional Engineer Associate (CCPEA)
This certification is for individuals who will perform the initial setup and configuration of an out-of-the-box CSM system. The CCPEA is NOT designed to validate all the skills and knowledge necessary to fully customize and modify an implemented system beyond the out-of-the-box functionality.
Cherwell Certified Engineer (CCPE)
This certification is for a Cherwell professional who will run or lead a complete CSM implementation. The CCPEA is a pre-requisite to obtaining the CCPE certification.
Cherwell Certified Professional Support (CCPS)
This certification is for a Cherwell professional who will be responsible for providing Level 1 and Level 2 Support for customers using Cherwell software. The CCPEA certification is a pre-requisite to obtaining the CCPS certification.