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Beyond Trust DemoOnline Course
Beyond Trust Demo
Course Category: Demo
Credit: NA
Support and IT organizations using Cherwell Service Management can integrate BeyondTrust Remote Support to shorten call handling times, eliminate site visits, and improve service levels. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Building a Chart Widget for Incidents Breached by SLAOnline Course
Building a Chart Widget for Incidents Breached by SLA
Course Category: Free
Credit: NA
In this Quick Tip video, you learn how to build a chart widget for your dashboard that shows you the Incidents breached by Service Level Agreements.
Cherwell Asset Management DemoOnline Course
Cherwell Asset Management Demo
Course Category: Demo
Credit: NA
Cherwell® Asset Management is a Software Asset Management (SAM) tool built for organizations that want to reduce software license spending, IT overhead, and software audit risk. It allows you to consolidate your hardware and software license, usage, and inventory data to seamlessly track and manage IT investments—and abandon Excel spreadsheets. The IT Asset Management (ITAM) mApp integrates seamlessly with Cherwell ITSM, populating the Cherwell CMDB with IT asset data. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Cherwell CORE No-Code OverviewOnline Course
Cherwell CORE No-Code Overview
Course Category: Demo
Credit: NA
Cherwell CORE is a purpose-built no-code development and delivery platform that serves as the logical foundation for Cherwell’s ITSM solution, Cherwell ESM (Enterprise Service Management) Solutions such as HR and Facilities, and custom-built workflow applications. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Cherwell Mobile Experience DemoOnline Course
Cherwell Mobile Experience Demo
Course Category: Demo
Credit: NA
Cherwell leverages adaptive design to provide a unique and tailored mobile experience to customers. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Cherwell Virtual AgentOnline Course
Cherwell Virtual Agent
Course Category: Demo
Credit: NA
The Cherwell Virtual Agent, or CVA, is designed to bring natural language processing capability to Cherwell Service Management environments.   ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Cherwell WebhooksOnline Course
Cherwell Webhooks
Course Category: Demo
Credit: NA
Cherwell Webhooks provides a demonstration of how Cherwell uses webhooks to integrate with DataDog. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Cherwell WorkflowOnline Course
Cherwell Workflow
Course Category: Demo
Credit: NA
Cherwell Workflow gives an introduction to One-Steps and Business Automation Processes. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Creating Complex QueriesOnline Course
Creating Complex Queries
Course Category: Free
Credit: NA
Crisis ManagementOnline Course
Crisis Management
Course Category: Demo
Credit: NA
Cherwell now offers a free Crisis Management mApp® that enables organizations to efficiently track that status of their workforce in transition to remote work. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
CSM V10 InfographicOnline Course
CSM V10 Infographic
Course Category: Not Applicable
Credit: NA
This Infographic offers more detail about collaboration using CSM V10.
CSM V10 Interactive PDFOnline Course
CSM V10 Interactive PDF
Course Category: Not Applicable
Credit: NA
This interactive PDF functions as a handy guide to the What, Why and Benefits of each CSM V10 feature. Please open this in Adobe Acrobat Reader for best user experience!
CSM V10 One SheetOnline Course
CSM V10 One Sheet
Course Category: Not Applicable
Credit: NA
This OneSheet offers an overview of the benefits of CSM V10.
CSM V10.1.0 InfographicOnline Course
CSM V10.1.0 Infographic
Course Category: Not Applicable
Credit: NA
This Infographic offers more detail using CSM V10.1.0 features.
CSMV10 Game-based AssessmentOnline Course
CSMV10 Game-based Assessment
Course Category: Not Applicable
Credit: NA
This fun interactive Game-based Assessment builds on your understanding of the benefits of the CSM V10 release. This bicycle race will take you through challenges to test your V10 knowledge and see if you have what it takes to win the race!
Examining IT Service ManagementOnline Course
Examining IT Service Management
Course Category: Demo
Credit: NA
Cherwell's IT Service Management (ITSM) solution includes eleven ITIL certified processes, including Incident, Request, Problem, Change Management and Knowledge Management. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Facilities Service Management OverviewOnline Course
Facilities Service Management Overview
Course Category: Demo
Credit: NA
Cherwell's Facilities Service Management Solution utilizes all the same power and features that are available in all modules of the Cherwell Core Platform. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
How to Add a New Chart to a ReportOnline Course
How to Add a New Chart to a Report
Course Category: Free
Credit: NA
This Quick Tip video demonstrates how to add a new chart to a Report in the Report Wizard.
How to Add a Pre-Built Chart to a ReportOnline Course
How to Add a Pre-Built Chart to a Report
Course Category: Free
Credit: NA
This Quick Tip video, demonstrates how to add a pre-built chart to a Report in the Report Designer.
How to Approve Requests in Cherwell LearnOnline Course
How to Approve Requests in Cherwell Learn
Course Category: Not Applicable
Credit: NA
This Quick Tip video will show a Manager how to approve course registration requests from Learners. 
How to Create a Matrix WidgetOnline Course
How to Create a Matrix Widget
Course Category: Free
Credit: NA
In this video you will learn how to leverage the powerful Matrix Widget on the Dashboard to show the performance of your technicians.
How to Reset Your SSO Password for Cherwell LearnOnline Course
How to Reset Your SSO Password for Cherwell Learn
Course Category: Not Applicable
Credit: NA
This QuickTip video will show you how to reset your Cherwell Single Sign on password.
How to Update a Business Object with a One-StepOnline Course
How to Update a Business Object with a One-Step
Course Category: Free
Credit: NA
This Quick Tip video demonstrates how to build a One-Step using the One-Step Designer. The scenario demonstrated shows how to update the country in a Customer Business Object.
How to Use Filters on DashboardsOnline Course
How to Use Filters on Dashboards
Course Category: Free
Credit: NA
In this Quick Tip video, we will be learning about using filters on Dashboards to automatically adjust the Widgets on that Dashboard.
HR Service Management DemoOnline Course
HR Service Management Demo
Course Category: Demo
Credit: NA
Cherwell HR Service Management (HRSM) capabilities are fully integrated with Cherwell’s no-code automation platform and our IT Service Management solution—so you can use the tools already in place to help your company’s HR team make the move to advanced service delivery. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Information Security Management System mApp OverviewOnline Course
Information Security Management System mApp Overview
Course Category: Demo
Credit: NA
Cherwell's Information Security Management (ISM) mApp provides organizations a comprehensive solution for managing Governance, Risk, Compliance and Security Operations. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Introduction to SearchingOnline Course
Introduction to Searching
Course Category: Free
Credit: NA
In this Quick Tip video, you will learn how to leverage the powerful search tool in CSM to create, edit and store searches for multiple purposes. You will also learn about the best way to organize your search to streamline performance.
IT Asset Lifecycle mApp OverviewOnline Course
IT Asset Lifecycle mApp Overview
Course Category: Demo
Credit: NA
The intention of the IT Asset Lifecycle mApp is to manage the complete lifecycle of configuration items, inventory, and other enterprise assets from beginning to end. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Manage Service Providers DemoOnline Course
Manage Service Providers Demo
Course Category: Demo
Credit: NA
Manage Service Providers can leverage Cherwell Service Management in their organizations to provide outstanding service to their customers. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Microsoft Teams Integration mApp DemoOnline Course
Microsoft Teams Integration mApp Demo
Course Category: Demo
Credit: NA
Cherwell offers a free Microsoft Teams Integration mApp® that enables strong collaboration between CSM and Microsoft Teams. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
MSP Scheduling Contracts and Time Tracking mApp DemoOnline Course
MSP Scheduling Contracts and Time Tracking mApp Demo
Course Category: Demo
Credit: NA
This video demos the MSP mApp, which will allow you to schedule onsite work, organize your contracts, and track time against Incidents and Service Requests.
Project & Portfolio Management DemoOnline Course
Project & Portfolio Management Demo
Course Category: Demo
Credit: NA
Cherwell Project & Portfolio Management provides the visibility and control the project managers need to improve project outcomes. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Remote Employee Management SolutionOnline Course
Remote Employee Management Solution
Course Category: Demo
Credit: NA
Cherwell's Remote Employee Management mApp® Solution efficiently manages the transition of employees from the office to remote work. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Return to Workplace DemoOnline Course
Return to Workplace Demo
Course Category: Demo
Credit: NA
A demonstration of Cherwell's Return to Workplace mApp. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
What is Cherwell Asset Management?Online Course
What is Cherwell Asset Management?
Course Category: Free
Credit: NA
What is CAM? is a high-level overview of Cherwell Asset Management. This Quick Tip video explores the features of this robust product and will help you understand how it could benefit your organization.
What's New in Cherwell Asset Management 15.1 - InternalOnline Course
What's New in Cherwell Asset Management 15.1 - Internal
Course Category: Whats New
Credit: NA
This module presents an overview of the new features in CAM 15.1 due to release early in Q2, 2020. New features include new integrations with CSM, SaaS Analytics, VM Discovery Improvements, and CAM API
What's New in Cherwell Asset Management 15.2Online Course
What's New in Cherwell Asset Management 15.2
Course Category: Whats New
Credit: NA
This module presents an overview of the updated features in the 15.2 release of Cherwell Asset Management.
What's New in Cherwell Service Management 10.0Online Course
What's New in Cherwell Service Management 10.0
Course Category: Whats New
Credit: NA
This module presents an overview of the updated features in the 10.0 release of Cherwell Service Management.
What's New in Cherwell Service Management 10.1Online Course
What's New in Cherwell Service Management 10.1
Course Category: Whats New
Credit: NA
This module presents an overview of the updated features in the 10.1 release of Cherwell Service Management.
What's New in Cherwell Service Management 9.6Online Course
What's New in Cherwell Service Management 9.6
Course Category: Whats New
Credit: NA
This module presents the new features available in the 9.6 release of Cherwell Service Management.
What's New in Cherwell Service Management 9.7Online Course
What's New in Cherwell Service Management 9.7
Course Category: Whats New
Credit: NA
This module presents an overview of the updated features in the 9.7 release of Cherwell Service Management.