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Administration Foundations V10.2 - Virtual ClassroomClassroom Course
Administration Foundations V10.2 - Virtual Classroom
Course Category: Not Applicable
Credit: NA
In this comprehensive 3 day course, learners will work with a Cherwell Service Management system to perform tasks that are designed for new system administrators such as configuring Business Objects, forms and grids, analyzing One-Step functionality, using Expressions, One-Steps, and working in System Automation and User Management.
Configuring a One-Step to Consume APIOnline Course
Configuring a One-Step to Consume API
Course Category: Not Applicable
Credit: 1
Aaron Alexander walks through setting up a One-Step to call a Web Service API, and how to consume someone else's API in the system. You will also see how to create a ticket in JIRA to identify a bug, and then use CSM to track the status of the bug.
Creating a New Specifics FormOnline Course
Creating a New Specifics Form
Course Category: Sales - Solutions
Credit: 1
Tanya teaches you how to create a new Specifics Form, think through your workflow, brainstorm the required fields and views of the Portal versus the Client. Next, you will create the form in a Blueprint in the Administrator Client (so you will need authority to create and publish). These forms will be allowed through the Security settings. Finally, you will map the fields to the Subcategories in the Specifics. Tanya steps you through the practical customizing of your workflow into your Specific forms.
Daten aus Externen Datenquellen Importieren  - Importing Data from Various SourcesOnline Course
Daten aus Externen Datenquellen Importieren - Importing Data from Various Sources
Course Category: Not Applicable
Credit: 1
In diesem Kurs erhalten Sie einen tieferen Einblick in die verschiedenen Möglichkeiten, externe Daten in Cherwell zu importieren, bzw. eine Anbindung an externe Datenquellen einzurichten und zu automatisieren. Ausserdem wird der Download, die Installation sowie die Konfiguration von Cherwell mApps gezeigt.
How to Adapt Form Layouts to Multiple DevicesOnline Course
How to Adapt Form Layouts to Multiple Devices
Course Category: Not Applicable
Credit: 1
This Quick Tip video demonstrates how to modify your form layouts to adapt to different devices. Cherwell Service Management Version 9.3 allows snap-to-grid features as well as Adaptive Form Layouts in forms and Dashboards to be used on any size screen. If a customer is viewing your Portal or Browser Client on a tablet or mobile device, one form may be modified in adaptive grids that adjust to multiple screens.
HRSM For Cherwell AdministratorsSolution Learning Paths
HRSM For Cherwell Administrators
Credit: 1
This learning path walks CSM Administrators through a high-level overview of the Cherwell HRSM mApp Solution, it’s purpose and features.  
HRSM For HR Knowledge Management TeamsSolution Learning Paths
HRSM For HR Knowledge Management Teams
Credit: 1
This learning path walks HR Knowledge Management workers through a high-level overview of the Cherwell HRSM mApp Solution, it’s purpose and features.  
HRSM For HR Managers & ExecutivesSolution Learning Paths
HRSM For HR Managers & Executives
Credit: 1
This learning path walks HR Managers & Executives through a high-level overview of the Cherwell HRSM mApp Solution, it’s purpose and features.  
HRSM for Managers & ExecutivesOnline Course
HRSM for Managers & Executives
Course Category: Not Applicable
Credit: 1
In this module, you will learn how to use the Manager and Executive Dashboards, and how to locate, run, and manage HRSM Reports. 
HRSM For Tier 1 and Tier 2 HR SpecialistsSolution Learning Paths
HRSM For Tier 1 and Tier 2 HR Specialists
Credit: 1
This learning path walks HR Specialists through a high-level overview of the Cherwell HRSM mApp Solution, it’s purpose and features.  
HRSM Installation & ConfigurationOnline Course
HRSM Installation & Configuration
Course Category: Not Applicable
Credit: 1
In this module, you will learn how to apply and configure the HRSM mApp Solution and how to configure the HRSM components.
HRSM Introduction & OverviewOnline Course
HRSM Introduction & Overview
Course Category: Not Applicable
Credit: 1
In this module, you will learn how Cherwell HRSM meets the current needs in the HR Management marketplace and will gain a high-level understanding of the features and functionality of the Cherwell HRSM mApp Solution.
HRSM Knowledge ManagementOnline Course
HRSM Knowledge Management
Course Category: Not Applicable
Credit: 1
In this module, you will learn how to create and publish Knowledge Articles, manage the Knowledge Article workflow, and use the Knowledge Management Dashboard.
HRSM PortalsOnline Course
HRSM Portals
Course Category: Not Applicable
Credit: 1
In this module, you will learn the identity and functionality of each of the HRSM Portals and how they integrate with the administrative side of the HRSM mApp Solution.
Implementing the BOMGAR mAppOnline Course
Implementing the BOMGAR mApp
Course Category: Sales - Solutions
Credit: 1
Jim Bates discusses the advantages of integrating BOMGAR with Cherwell Service Management through implementing a mApp. The Service Desk may then utilize BOMGAR to remotely access customers to communicate, view and control computers and mobile devices. Jim steps Administrators through the installation and configuration process. He demonstrates the basic usage as well as troubleshooting some common errors. This is a new feature added in 8.2.1.
Introducing Enhanced Approvals in 10.2Online Course
Introducing Enhanced Approvals in 10.2
Course Category: Not Applicable
Credit: NA
This video walks you through the new set of enhancements in Approvals in CSM 10.2
Managing Configuration of Smaller Knowledge BasesOnline Course
Managing Configuration of Smaller Knowledge Bases
Course Category: Not Applicable
Credit: 1
This course walks you through the steps to configure a Relationship between Incident and Knowledge Articles, to add a Knowledge Article Tab to the Form Arrangement, and to automatically filter Knowledge Articles that appear there, based on the Service Classification of the Incident Record.
Monthly Product Demonstration - April 2021Online Course
Monthly Product Demonstration - April 2021
Course Category: Demo
Credit: NA
This module presents an overview of features in progress for Cherwell Service Management for April, 2021.  These include Time Zones, G2 Forms Update, and Trusted Agent Auto Update.
Monthly Product Demonstration - February 2021 - InternalOnline Course
Monthly Product Demonstration - February 2021 - Internal
Course Category: Demo
Credit: NA
This module presents an overview of features in progress for Cherwell Service Management and Cherwell Asset Management for February 2021. 
Using HR Service Management - The HR SpecialistOnline Course
Using HR Service Management - The HR Specialist
Course Category: Not Applicable
Credit: 1
In this module, you will learn how to create and work in Cherwell's HR Service Management mApp Solution as an HR Specialist. 
What's New in Cherwell Service Management 10.2Online Course
What's New in Cherwell Service Management 10.2
Course Category: Not Applicable
Credit: NA
This module demonstrates some of the new features in CSM 10.2.