Course Version
Job Role
Managing Configuration of Smaller Knowledge BasesOnline Course
Managing Configuration of Smaller Knowledge Bases
Course Category: Not Applicable
Credit: 1
This course walks you through the steps to configure a Relationship between Incident and Knowledge Articles, to add a Knowledge Article Tab to the Form Arrangement, and to automatically filter Knowledge Articles that appear there, based on the Service Classification of the Incident Record.
Monthly Product Demonstration - April 2021Online Course
Monthly Product Demonstration - April 2021
Course Category: Demo
Credit: NA
This module presents an overview of features in progress for Cherwell Service Management for April, 2021.  These include Time Zones, G2 Forms Update, and Trusted Agent Auto Update.