O Curso de Aceleração de Sua Implementação apresenta uma introdução ao processo de design e implementação da Cherwell Service Management. (The Accelerating Your Implementation Course presents an introduction to the design and implementation process of Cherwell Service Management.)

Administration Foundations is a 3 day hands-on course designed to prepare learners with the skills and knowledge needed to perform administration work on Cherwell’s ITSM solution, Cherwell Service Management (CSM).

Support and IT organizations using Cherwell Service Management can integrate BeyondTrust Remote Support to shorten call handling times, eliminate site visits, and improve service levels. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

Cherwell® Asset Management is a Software Asset Management (SAM) tool built for organizations that want to reduce software license spending, IT overhead, and software audit risk. It allows you to consolidate your hardware and software license, usage, and inventory data to seamlessly track and manage IT investments—and abandon Excel spreadsheets. The IT Asset Management (ITAM) mApp integrates seamlessly with Cherwell ITSM, populating the Cherwell CMDB with IT asset data. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

This course is for CAM Implementers and Administrators. This course provides exposure to, and practice with, some of the features and functions of Cherwell Asset Management 14.0. You will be ready to install and begin using the basics, such as discovering machines; deploying CAM Agent; configuring CAM; defining, updating, and contributing to the CSID, and more. If you are using CSM, but recently purchased Cherwell Asset Management, you’ll greatly benefit from Lesson 7, which walks through applying the CAM mApp to Cherwell.

Successfully pass this exam to become a Cherwell Certified Professional Administrator. 

Cherwell CORE is a purpose-built no-code development and delivery platform that serves as the logical foundation for Cherwell’s ITSM solution, Cherwell ESM (Enterprise Service Management) Solutions such as HR and Facilities, and custom-built workflow applications. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

The Cherwell Virtual Agent, or CVA, is designed to bring natural language processing capability to Cherwell Service Management environments.   ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

Cherwell Workflow gives an introduction to One-Steps and Business Automation Processes. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

In this module, you will use the ISM mApp Solution to conduct an ISM Audit and examine the ISM Audit Calendar.

In this module, you will create an ISM Control, configure ISM Citations, Configure ISM Policies, and create an Authority Document.

In this module, you will configure ISM Risk Assessment Types and use the ISM mApp Solution to complete a Risk Assessment.

In this module, you will create an ISM Security Incident Record and work that Record from creation through resolution.

This Infographic offers more detail about collaboration using CSM V10.

This OneSheet offers an overview of the benefits of CSM V10.

This fun interactive Game-based Assessment builds on your understanding of the benefits of the CSM V10 release. This bicycle race will take you through challenges to test your V10 knowledge and see if you have what it takes to win the race!

Cherwell's IT Service Management (ITSM) solution includes eleven ITIL certified processes, including Incident, Request, Problem, Change Management and Knowledge Management. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

Cherwell's Facilities Service Management Solution utilizes all the same power and features that are available in all modules of the Cherwell Core Platform. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

Cherwell HR Service Management (HRSM) capabilities are fully integrated with Cherwell’s no-code automation platform and our IT Service Management solution—so you can use the tools already in place to help your company’s HR team make the move to advanced service delivery. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

In this module, you will learn how to use the Manager and Executive Dashboards, and how to locate, run, and manage HRSM Reports. 

In this module, you will learn how to apply and configure the HRSM mApp Solution and how to configure the HRSM components.

In this module, you will learn how to create and publish Knowledge Articles, manage the Knowledge Article workflow, and use the Knowledge Management Dashboard.

Cherwell's Information Security Management (ISM) mApp provides organizations a comprehensive solution for managing Governance, Risk, Compliance and Security Operations. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

In this module, you will apply the ISM mApp Solution, examine the default ISM Workflows that are included with the Solution, and add Users to the ISM Security Group.

This course is intended for users who have minimal experience with the Cherwell Service Management® (CSM) Dashboards feature. This course provides an overview of the basic functionality and a general understanding of Dashboard design. This course is designed to spend more time at greater detail than other courses that contain Dashboard design content.

This new three-day course prepares you for the examination leading to the ITIL® 4 Foundation Certificate in IT Service Management but with a difference. The most valuable element of any training event is the ability to take what has been learned theoretically and apply it practically in a working environment. This can sometimes be challenging with a purely theoretical approach. In this course, Pink Elephant takes the theory learned and demonstrates, using Cherwell Service Management, how these theoretical practices can be automated, bringing the theory to life. The course is designed as an introduction to ITIL® 4 and enables attendees to view IT Service Management from the perspective of a more evolved Service Value System. The Service Value System provides a holistic end-to-end picture of what it really means to contribute to business value and also integrates concepts from frameworks such as Lean IT, Agile, and DevOps. In this course your expert facilitator will break-up various theoretical introductions to important terms and approaches with a practical view of how these would work in a real-life environment, thus allowing best practice to become a way of work. For example: For common ITIL Processes/Practices, such as Incident Management, Change Management, Problem Management and Service Catalogue Management, your instructor will demonstrate within Cherwell Service Management, the key activities, how they should be structured, and the considerations needed in building this interface. Cherwell’s ITIL-based visual workflows will guide attendees through each core activity, during which discussions around theoretical elements learnt will be discussed.

Cherwell offers a free Microsoft Teams Integration mApp® that enables strong collaboration between CSM and Microsoft Teams. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

In this module, members of your Project Management Office or designated Business Users will learn how to add data to the following PPM Foundation Business Objects in your PPM System.

In this module, members of your Project Management Office or designated Business Users will learn how to manage PPM Portfolios and Programs.

Cherwell Project & Portfolio Management provides the visibility and control the project managers need to improve project outcomes. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

Cherwell's Remote Employee Management mApp® Solution efficiently manages the transition of employees from the office to remote work. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

During this module we will be reviewing frequent support call scenarios and learning how to follow established Cherwell processes to resolve those tickets.

In this module, you will learn how to create and work in Cherwell's HR Service Management mApp Solution as an HR Specialist. 

This module presents an overview of the updated features in the 15.2 release of Cherwell Asset Management.

This module presents an overview of the updated features in the 10.1 release of Cherwell Service Management.

This module presents the new features available in the 9.6 release of Cherwell Service Management.

In this module, we walk you through the features of the Customer Service Portal, then explain how to design and build your own custom Portal.

Adrian DeKlerk teaches you the best practices of creating a multi-lingual localized version of Cherwell Service Management. This powerful new feature introduced in 9.2 enables you to support multiple languages within a single database. Learn how the Culture Switcher allows end-users to instantly switch the system to another language. Collaborate and create language packs into any language to speed up the translation process. Watch the introduction video to learn more on the features and benefits of supporting multi-cultures through Globalization. As of the 9.5 version of Cherwell Service Management, Double-byte and Platform translation are a part of the Globalization feature. Ken Wooten demonstrates how to utilize these 9.5 additions. Developers also teach the best practices for applying a Mergeable Application (“mApp”) to a Globalized Cherwell Service Management system. You will learn how to check for validation by list to modify to Table Management. After creating tables and updating Major Business Objects, you will learn to apply language packs and update foreign keys. You will conclude with best practices and special notes for the successful management of the Globalized lifecycles, Dashboards, and other cultural issues.

This module will walk you through the design of your Service Catalog, show you  how to refresh it, and also how to create a new Service.