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Accelerating Your ImplementationOnline Course
Accelerating Your Implementation
Course Category: Not Applicable
Credit: 1
Accelerating Your Implementation introduces you to CSM's core components, helps you prepare your service catalog, and compares CSM's out-of-the-box workflows with your core process requirements. You will analyze the design workbook, in order to help lead your design workshop of Cherwell Service Management. Knowing these topics will help avoid the roadblocks that most often stall or interrupt a smooth implementation.
Accelerating Your Implementation PortugueseOnline Course
Accelerating Your Implementation Portuguese
Course Category: Coaching - Best Practice
Credit: 1
O Curso de Aceleração de Sua Implementação apresenta uma introdução ao processo de design e implementação da Cherwell Service Management. (The Accelerating Your Implementation Course presents an introduction to the design and implementation process of Cherwell Service Management.)
Administration Foundations Self-Paced - v10Online Course
Administration Foundations Self-Paced - v10
Course Category: Not Applicable
Credit: 1
Administration Foundations is a hands-on course for new Cherwell Service Management administrators. In this comprehensive course, attendees will work with a Cherwell Service Management system to perform tasks that are designed for new system administrators.
Administration Foundations V10.2 - Virtual ClassroomClassroom Course
Administration Foundations V10.2 - Virtual Classroom
Course Category: Not Applicable
Credit: NA
In this comprehensive 3 day course, learners will work with a Cherwell Service Management system to perform tasks that are designed for new system administrators such as configuring Business Objects, forms and grids, analyzing One-Step functionality, using Expressions, One-Steps, and working in System Automation and User Management.
Automating the On-Boarding ProcessOnline Course
Automating the On-Boarding Process
Course Category: Not Applicable
Credit: 1
Tips and Tricks to Automating in Cherwell
Beyond Trust DemoOnline Course
Beyond Trust Demo
Course Category: Demo
Credit: NA
Support and IT organizations using Cherwell Service Management can integrate BeyondTrust Remote Support to shorten call handling times, eliminate site visits, and improve service levels. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Building a Custom Cherwell Service Management PortalOnline Course
Building a Custom Cherwell Service Management Portal
Course Category: Not Applicable
Credit: 1
Using a default configuration, build a custom Cherwell Service Management Portal.
Cherwell Asset Management DemoOnline Course
Cherwell Asset Management Demo
Course Category: Demo
Credit: NA
Cherwell® Asset Management is a Software Asset Management (SAM) tool built for organizations that want to reduce software license spending, IT overhead, and software audit risk. It allows you to consolidate your hardware and software license, usage, and inventory data to seamlessly track and manage IT investments—and abandon Excel spreadsheets. The IT Asset Management (ITAM) mApp integrates seamlessly with Cherwell ITSM, populating the Cherwell CMDB with IT asset data. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Cherwell Asset Management Endorsement for Partners v.15.1Solution Learning Paths
Cherwell Asset Management Endorsement for Partners v.15.1
Credit: 1
This learning path covers Cherwell Asset Management implementation, administration and user workflows. 
Cherwell Asset Management Implementation & AdministrationOnline Course
Cherwell Asset Management Implementation & Administration
Course Category: Not Applicable
Credit: 1
This course is for CAM Implementers and Administrators. This course provides exposure to, and practice with, some of the features and functions of Cherwell Asset Management 14.0. You will be ready to install and begin using the basics, such as discovering machines; deploying CAM Agent; configuring CAM; defining, updating, and contributing to the CSID, and more. If you are using CSM, but recently purchased Cherwell Asset Management, you’ll greatly benefit from Lesson 7, which walks through applying the CAM mApp to Cherwell.
Cherwell Asset Management User WorkflowsOnline Course
Cherwell Asset Management User Workflows
Course Category: Not Applicable
Credit: 1
This course is for CAM users. This course will teach users to utilize the user Panel and Activity Log, and create user-defined Groups, create, configure and manage License Units, Configure and administrate Reports on data in the CAM Database, complete and configure, Purchasing Orders and line items, import purchasing assets, and configure custom purchasing preferences, and evaluate and report on software license data in your environment.
Cherwell Certified Professional Administrator ExamOnline Course
Cherwell Certified Professional Administrator Exam
Course Category: Not Applicable
Credit: 2
Successfully pass this exam to become a Cherwell Certified Professional Administrator. 
Cherwell Certified Professional Developer ExamOnline Course
Cherwell Certified Professional Developer Exam
Course Category: Not Applicable
Credit: 2
Successfully pass this exam to become a Cherwell Certified Professional Developer. 
Cherwell CORE No-Code OverviewOnline Course
Cherwell CORE No-Code Overview
Course Category: Demo
Credit: NA
Cherwell CORE is a purpose-built no-code development and delivery platform that serves as the logical foundation for Cherwell’s ITSM solution, Cherwell ESM (Enterprise Service Management) Solutions such as HR and Facilities, and custom-built workflow applications. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Cherwell Mobile Experience DemoOnline Course
Cherwell Mobile Experience Demo
Course Category: Demo
Credit: NA
Cherwell leverages adaptive design to provide a unique and tailored mobile experience to customers. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Cherwell Virtual AgentOnline Course
Cherwell Virtual Agent
Course Category: Demo
Credit: NA
The Cherwell Virtual Agent, or CVA, is designed to bring natural language processing capability to Cherwell Service Management environments.   ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Cherwell WebhooksOnline Course
Cherwell Webhooks
Course Category: Demo
Credit: NA
Cherwell Webhooks provides a demonstration of how Cherwell uses webhooks to integrate with DataDog. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Cherwell WorkflowOnline Course
Cherwell Workflow
Course Category: Demo
Credit: NA
Cherwell Workflow gives an introduction to One-Steps and Business Automation Processes. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Configuring CAM for SAML IntegrationOnline Course
Configuring CAM for SAML Integration
Course Category: Not Applicable
Credit: 1
Connect CAM to CSM’s Authentication Engine
Configuring ISM AuditsOnline Course
Configuring ISM Audits
Course Category: Not Applicable
Credit: 1
In this module, you will use the ISM mApp Solution to conduct an ISM Audit and examine the ISM Audit Calendar.
Configuring ISM Compliance ActionsOnline Course
Configuring ISM Compliance Actions
Course Category: Not Applicable
Credit: 1
In this module, you will use the ISM mApp Solution to create an ISM Corrective Action and an ISM Preventative Action.
Configuring ISM Compliance FunctionsOnline Course
Configuring ISM Compliance Functions
Course Category: Not Applicable
Credit: 1
In this module, you will create an ISM Control, configure ISM Citations, Configure ISM Policies, and create an Authority Document.
Configuring ISM DashboardsOnline Course
Configuring ISM Dashboards
Course Category: Not Applicable
Credit: 1
In this module, you will examine the Dashboards that are included with the ISM mApp Solution, and configure the Security Analyst and Security Manager ISM Dashboards.
Configuring ISM Risk AssessmentsOnline Course
Configuring ISM Risk Assessments
Course Category: Not Applicable
Credit: 1
In this module, you will configure ISM Risk Assessment Types and use the ISM mApp Solution to complete a Risk Assessment.
Configuring ISM Security EventsOnline Course
Configuring ISM Security Events
Course Category: Not Applicable
Credit: 1
In this module, you will configure ISM Security Event Types, ISM Runbooks, and then work a Security Event Record from creation through closing.
Configuring ISM Security IncidentsOnline Course
Configuring ISM Security Incidents
Course Category: Not Applicable
Credit: 1
In this module, you will create an ISM Security Incident Record and work that Record from creation through resolution.
Crisis ManagementOnline Course
Crisis Management
Course Category: Demo
Credit: NA
Cherwell now offers a free Crisis Management mApp® that enables organizations to efficiently track that status of their workforce in transition to remote work. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
CSM V10 InfographicOnline Course
CSM V10 Infographic
Course Category: Not Applicable
Credit: NA
This Infographic offers more detail about collaboration using CSM V10.
CSM V10 Interactive PDFOnline Course
CSM V10 Interactive PDF
Course Category: Not Applicable
Credit: NA
This interactive PDF functions as a handy guide to the What, Why and Benefits of each CSM V10 feature. Please open this in Adobe Acrobat Reader for best user experience!
CSM V10 One SheetOnline Course
CSM V10 One Sheet
Course Category: Not Applicable
Credit: NA
This OneSheet offers an overview of the benefits of CSM V10.
CSM V10.1.0 InfographicOnline Course
CSM V10.1.0 Infographic
Course Category: Not Applicable
Credit: NA
This Infographic offers more detail using CSM V10.1.0 features.
CSMV10 Game-based AssessmentOnline Course
CSMV10 Game-based Assessment
Course Category: Not Applicable
Credit: NA
This fun interactive Game-based Assessment builds on your understanding of the benefits of the CSM V10 release. This bicycle race will take you through challenges to test your V10 knowledge and see if you have what it takes to win the race!
Developer Essentials - Virtual ClassroomClassroom Course
Developer Essentials - Virtual Classroom
Course Category: Not Applicable
Credit: NA
Developer Essentials is a 5 day Virtual Instructor led, hands-on course for new Cherwell Service Platform Developers.
Examining IT Service ManagementOnline Course
Examining IT Service Management
Course Category: Demo
Credit: NA
Cherwell's IT Service Management (ITSM) solution includes eleven ITIL certified processes, including Incident, Request, Problem, Change Management and Knowledge Management. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Exploring the Facilities Service Management mApp SolutionOnline Course
Exploring the Facilities Service Management mApp Solution
Course Category: Not Applicable
Credit: 1
The quick and efficient delivery of Facility Management services is critical to maintaining business operations. Traditionally, Facilities organizations have relied on spreadsheets, email, and manual processes to manage maintenance requests. This has become increasingly complex as leadership looks to Facilities teams to provide recurring, preventative maintenance that ensures business continuity while regulating expenses. This course demonstrates how the Facilities Management mApp allows an organization to manage and automate the requests for services, project planning, work assignment, and execution. This course is a high-level overview of functionality and implementation considerations. Version requirements for mApp are 10.0 and higher. Imaging in Cherwell Service Management Version 10.0
Facilities Service Management OverviewOnline Course
Facilities Service Management Overview
Course Category: Demo
Credit: NA
Cherwell's Facilities Service Management Solution utilizes all the same power and features that are available in all modules of the Cherwell Core Platform. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Getting Started with Cherwell Report WriterOnline Course
Getting Started with Cherwell Report Writer
Course Category: Not Applicable
Credit: 1
This course is intended for users who have minimal experience with the Cherwell Report Writer ™ feature and would like to increase their skills and knowledge. This course includes recorded instructor guidance on defining report requirements, creating searches, basic tool functionality, report design considerations, and best practices. Participants will gain practical experience through step by step instructions on creating searches, modifying pre-configured reports, creating new custom reports, and creating new charts.
HR Service Management DemoOnline Course
HR Service Management Demo
Course Category: Demo
Credit: NA
Cherwell HR Service Management (HRSM) capabilities are fully integrated with Cherwell’s no-code automation platform and our IT Service Management solution—so you can use the tools already in place to help your company’s HR team make the move to advanced service delivery. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
HRSM For Cherwell AdministratorsSolution Learning Paths
HRSM For Cherwell Administrators
Credit: 1
This learning path walks CSM Administrators through a high-level overview of the Cherwell HRSM mApp Solution, it’s purpose and features.  
HRSM For HR Knowledge Management TeamsSolution Learning Paths
HRSM For HR Knowledge Management Teams
Credit: 1
This learning path walks HR Knowledge Management workers through a high-level overview of the Cherwell HRSM mApp Solution, it’s purpose and features.  
HRSM For HR Managers & ExecutivesSolution Learning Paths
HRSM For HR Managers & Executives
Credit: 1
This learning path walks HR Managers & Executives through a high-level overview of the Cherwell HRSM mApp Solution, it’s purpose and features.  
HRSM for Managers & ExecutivesOnline Course
HRSM for Managers & Executives
Course Category: Not Applicable
Credit: 1
In this module, you will learn how to use the Manager and Executive Dashboards, and how to locate, run, and manage HRSM Reports. 
HRSM For Tier 1 and Tier 2 HR SpecialistsSolution Learning Paths
HRSM For Tier 1 and Tier 2 HR Specialists
Credit: 1
This learning path walks HR Specialists through a high-level overview of the Cherwell HRSM mApp Solution, it’s purpose and features.  
HRSM Installation & ConfigurationOnline Course
HRSM Installation & Configuration
Course Category: Not Applicable
Credit: 1
In this module, you will learn how to apply and configure the HRSM mApp Solution and how to configure the HRSM components.
HRSM Introduction & OverviewOnline Course
HRSM Introduction & Overview
Course Category: Not Applicable
Credit: 1
In this module, you will learn how Cherwell HRSM meets the current needs in the HR Management marketplace and will gain a high-level understanding of the features and functionality of the Cherwell HRSM mApp Solution.
HRSM Knowledge ManagementOnline Course
HRSM Knowledge Management
Course Category: Not Applicable
Credit: 1
In this module, you will learn how to create and publish Knowledge Articles, manage the Knowledge Article workflow, and use the Knowledge Management Dashboard.
HRSM PortalsOnline Course
HRSM Portals
Course Category: Not Applicable
Credit: 1
In this module, you will learn the identity and functionality of each of the HRSM Portals and how they integrate with the administrative side of the HRSM mApp Solution.
Information Security Management System mApp OverviewOnline Course
Information Security Management System mApp Overview
Course Category: Demo
Credit: NA
Cherwell's Information Security Management (ISM) mApp provides organizations a comprehensive solution for managing Governance, Risk, Compliance and Security Operations. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Installing & Configuring the PPM SolutionOnline Course
Installing & Configuring the PPM Solution
Course Category: Not Applicable
Credit: 1
In this module, Cherwell Administrators will learn how to install and configure the PPM Solution.
Introducing the ISM mApp SolutionOnline Course
Introducing the ISM mApp Solution
Course Category: Not Applicable
Credit: 1
In this module, you will apply the ISM mApp Solution, examine the default ISM Workflows that are included with the Solution, and add Users to the ISM Security Group.
Introduction & Overview of the PPM mApp SolutionOnline Course
Introduction & Overview of the PPM mApp Solution
Course Category: Not Applicable
Credit: 1
This module covers introductory and overview material to give you a high-level view of the PPM tool. It begins with a discussion of the components and workflows of this Solution, then reviews the functionality of the Business Objects, major core applications, and Supporting Objects that are part of this Solution.
Introduction to DashboardsOnline Course
Introduction to Dashboards
Course Category: Not Applicable
Credit: 1
This course is intended for users who have minimal experience with the Cherwell Service Management® (CSM) Dashboards feature. This course provides an overview of the basic functionality and a general understanding of Dashboard design. This course is designed to spend more time at greater detail than other courses that contain Dashboard design content.
IT Asset Lifecycle mApp OverviewOnline Course
IT Asset Lifecycle mApp Overview
Course Category: Demo
Credit: NA
The intention of the IT Asset Lifecycle mApp is to manage the complete lifecycle of configuration items, inventory, and other enterprise assets from beginning to end. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
ITIL 4 Powered by CherwellOnline Course
ITIL 4 Powered by Cherwell
Course Category: Not Applicable
Credit: NA
This new three-day course prepares you for the examination leading to the ITIL® 4 Foundation Certificate in IT Service Management but with a difference. The most valuable element of any training event is the ability to take what has been learned theoretically and apply it practically in a working environment. This can sometimes be challenging with a purely theoretical approach. In this course, Pink Elephant takes the theory learned and demonstrates, using Cherwell Service Management, how these theoretical practices can be automated, bringing the theory to life. The course is designed as an introduction to ITIL® 4 and enables attendees to view IT Service Management from the perspective of a more evolved Service Value System. The Service Value System provides a holistic end-to-end picture of what it really means to contribute to business value and also integrates concepts from frameworks such as Lean IT, Agile, and DevOps. In this course your expert facilitator will break-up various theoretical introductions to important terms and approaches with a practical view of how these would work in a real-life environment, thus allowing best practice to become a way of work. For example: For common ITIL Processes/Practices, such as Incident Management, Change Management, Problem Management and Service Catalogue Management, your instructor will demonstrate within Cherwell Service Management, the key activities, how they should be structured, and the considerations needed in building this interface. Cherwell’s ITIL-based visual workflows will guide attendees through each core activity, during which discussions around theoretical elements learnt will be discussed.
Manage Service Providers DemoOnline Course
Manage Service Providers Demo
Course Category: Demo
Credit: NA
Manage Service Providers can leverage Cherwell Service Management in their organizations to provide outstanding service to their customers. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Managing Configuration of Smaller Knowledge BasesOnline Course
Managing Configuration of Smaller Knowledge Bases
Course Category: Not Applicable
Credit: 1
This course walks you through the steps to configure a Relationship between Incident and Knowledge Articles, to add a Knowledge Article Tab to the Form Arrangement, and to automatically filter Knowledge Articles that appear there, based on the Service Classification of the Incident Record.
Microsoft Teams Integration mApp DemoOnline Course
Microsoft Teams Integration mApp Demo
Course Category: Demo
Credit: NA
Cherwell offers a free Microsoft Teams Integration mApp® that enables strong collaboration between CSM and Microsoft Teams. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Monthly Product Demonstration - April 2021Online Course
Monthly Product Demonstration - April 2021
Course Category: Demo
Credit: NA
This module presents an overview of features in progress for Cherwell Service Management for April, 2021.  These include Time Zones, G2 Forms Update, and Trusted Agent Auto Update.
Monthly Product Demonstration - February 2021 - InternalOnline Course
Monthly Product Demonstration - February 2021 - Internal
Course Category: Demo
Credit: NA
This module presents an overview of features in progress for Cherwell Service Management and Cherwell Asset Management for February 2021. 
MSP Scheduling Contracts and Time Tracking mApp DemoOnline Course
MSP Scheduling Contracts and Time Tracking mApp Demo
Course Category: Demo
Credit: NA
This video demos the MSP mApp, which will allow you to schedule onsite work, organize your contracts, and track time against Incidents and Service Requests.
Populating & Maintaining PPM Foundation Business ObjectsOnline Course
Populating & Maintaining PPM Foundation Business Objects
Course Category: Not Applicable
Credit: 1
In this module, members of your Project Management Office or designated Business Users will learn how to add data to the following PPM Foundation Business Objects in your PPM System.
PPM Demand ManagementOnline Course
PPM Demand Management
Course Category: Not Applicable
Credit: 1
This module is intended for the Business User(s) in your organization responsible for managing submitted Ideas or Requests for consideration as formal Projects, Portfolios, Programs, or other Actions. The submitted Ideas or Requests are recorded as Demands in your PPM system.
PPM Portfolio & Program ManagementOnline Course
PPM Portfolio & Program Management
Course Category: Not Applicable
Credit: 1
In this module, members of your Project Management Office or designated Business Users will learn how to manage PPM Portfolios and Programs.
PPM Project ManagementOnline Course
PPM Project Management
Course Category: Not Applicable
Credit: 1
This module is intended for Project Managers in your organization who will use PPM to create, staff, schedule and manage the execution of project deliverables. We'll begin by describing the Project Lifecycle, then we'll look at Viewing and Assigning a Project, Creating a New Project, and conclude with Managing the Project Lifecycle.
Project & Portfolio Management DemoOnline Course
Project & Portfolio Management Demo
Course Category: Demo
Credit: NA
Cherwell Project & Portfolio Management provides the visibility and control the project managers need to improve project outcomes. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Project Tasks and Timesheets for Project WorkersOnline Course
Project Tasks and Timesheets for Project Workers
Course Category: Not Applicable
Credit: 1
This module is intended for Project Workers who will use PPM to complete Tasks and Timesheets.
Remote Employee Management SolutionOnline Course
Remote Employee Management Solution
Course Category: Demo
Credit: NA
Cherwell's Remote Employee Management mApp® Solution efficiently manages the transition of employees from the office to remote work. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Return to Workplace DemoOnline Course
Return to Workplace Demo
Course Category: Demo
Credit: NA
A demonstration of Cherwell's Return to Workplace mApp. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.
Technical Support Call Solutions - Part 1Online Course
Technical Support Call Solutions - Part 1
Course Category: Not Applicable
Credit: 1
During this module we will be reviewing frequent support call scenarios and learning how to follow established Cherwell processes to resolve those tickets.
The ISM Governance Risk and Compliance Learning PathSolution Learning Paths
The ISM Governance Risk and Compliance Learning Path
Credit: 1
This Learning Path walks you through the Information Security Management Solution (ISM) from applying the mApp Solution to configuring ISM Dashboards, ISM Compliance Functions and Actions, ISM Risk Assessments and ISM Audits. This path is for individuals who need to work on Governance, Risk, and Compliance issues in their organizations.
The ISM Security Operations Learning PathSolution Learning Paths
The ISM Security Operations Learning Path
Credit: 1
This Learning Path walks Technicians through through the Information Security mApp Solution (ISM) from applying the mApp to configuring ISM Dashboards, ISM Security Events, and ISM Security  Incidents, to using ISM in the Cherwell Portal. This path is for individuals who need to create, work with, and resolve Security Events and Security Incidents in their organizations.
The PPM Cherwell Administrator Learning PathSolution Learning Paths
The PPM Cherwell Administrator Learning Path
Credit: 1
This Learning Path walks you through a brief high-level Introduction & Overview of the PPM Solution, and provides installation and configuration information needed to prepare the implementation for use.This Learning Path is for Cherwell Administrators.
The PPM Project Manager Learning PathSolution Learning Paths
The PPM Project Manager Learning Path
Credit: 1
This Learning Path walks you through a brief high-level Introduction & Overview of the PPM Solution, and provides installation and configuration information needed to prepare the implementation for use.This Learning Path is for Cherwell Administrators.
The PPM Workers Learning PathSolution Learning Paths
The PPM Workers Learning Path
Credit: 1
This learning path covers an introduction and overview for the PPM mApp solution. 
Using HR Service Management - The HR SpecialistOnline Course
Using HR Service Management - The HR Specialist
Course Category: Not Applicable
Credit: 1
In this module, you will learn how to create and work in Cherwell's HR Service Management mApp Solution as an HR Specialist. 
Using ISM in the Cherwell PortalOnline Course
Using ISM in the Cherwell Portal
Course Category: Not Applicable
Credit: 1
In this module, you will configure the Portal Customer Security Group and then configure the Portal Dashboard with the ISM Security Event Business Object.
Utilizing the Information Security Management System (ISM) mApp Solution Learning PathSolution Learning Paths
Utilizing the Information Security Management System (ISM) mApp Solution Learning Path
Credit: 1
This Learning Path walks you through the ISM mApp Solution from applying the mApp to configuring each aspect of the Solution.
What's New in Cherwell Asset Management 15.1 - InternalOnline Course
What's New in Cherwell Asset Management 15.1 - Internal
Course Category: Whats New
Credit: NA
This module presents an overview of the new features in CAM 15.1 due to release early in Q2, 2020. New features include new integrations with CSM, SaaS Analytics, VM Discovery Improvements, and CAM API
What's New in Cherwell Asset Management 15.2Online Course
What's New in Cherwell Asset Management 15.2
Course Category: Whats New
Credit: NA
This module presents an overview of the updated features in the 15.2 release of Cherwell Asset Management.
What's New in Cherwell Service Management 10.0Online Course
What's New in Cherwell Service Management 10.0
Course Category: Whats New
Credit: NA
This module presents an overview of the updated features in the 10.0 release of Cherwell Service Management.
What's New in Cherwell Service Management 10.1Online Course
What's New in Cherwell Service Management 10.1
Course Category: Whats New
Credit: NA
This module presents an overview of the updated features in the 10.1 release of Cherwell Service Management.
What's New in Cherwell Service Management 10.2Online Course
What's New in Cherwell Service Management 10.2
Course Category: Not Applicable
Credit: NA
This module demonstrates some of the new features in CSM 10.2.
What's New in Cherwell Service Management 9.6Online Course
What's New in Cherwell Service Management 9.6
Course Category: Whats New
Credit: NA
This module presents the new features available in the 9.6 release of Cherwell Service Management.
What's New in Cherwell Service Management 9.7Online Course
What's New in Cherwell Service Management 9.7
Course Category: Whats New
Credit: NA
This module presents an overview of the updated features in the 9.7 release of Cherwell Service Management.
Working with Cherwell PortalsOnline Course
Working with Cherwell Portals
Course Category: Not Applicable
Credit: 1
In this module, we walk you through the features of the Customer Service Portal, then explain how to design and build your own custom Portal.
Working with Cherwell ReportsOnline Course
Working with Cherwell Reports
Course Category: Not Applicable
Credit: 1
This module will walk you through the steps to create specific types of reports in Cherwell Service Management.  
Working with GlobalizationOnline Course
Working with Globalization
Course Category: Not Applicable
Credit: 1
Adrian DeKlerk teaches you the best practices of creating a multi-lingual localized version of Cherwell Service Management. This powerful new feature introduced in 9.2 enables you to support multiple languages within a single database. Learn how the Culture Switcher allows end-users to instantly switch the system to another language. Collaborate and create language packs into any language to speed up the translation process. Watch the introduction video to learn more on the features and benefits of supporting multi-cultures through Globalization. As of the 9.5 version of Cherwell Service Management, Double-byte and Platform translation are a part of the Globalization feature. Ken Wooten demonstrates how to utilize these 9.5 additions. Developers also teach the best practices for applying a Mergeable Application (“mApp”) to a Globalized Cherwell Service Management system. You will learn how to check for validation by list to modify to Table Management. After creating tables and updating Major Business Objects, you will learn to apply language packs and update foreign keys. You will conclude with best practices and special notes for the successful management of the Globalized lifecycles, Dashboards, and other cultural issues.
Working with Knowledge ManagementOnline Course
Working with Knowledge Management
Course Category: Not Applicable
Credit: 1
In this course, you will be introduced to the benefits of KCS and how it can have a positive impact on your organization. The Knowledge Centered Support (KCS℠) Methodology gets the right people collaborating faster and ensures Knowledge is captured, structured, and reused quickly. You will walk through the workflows and processes of integrating and implementing KCS, and you will examine the tools of adopting KCS. Filmed using Cherwell Service Management 7.0. You will also be introduced to the core functionality of the Cherwell KCS (Knowledge-Centered Support) mApp. You will begin with the process of applying the mApp and walk through the suggested configuration options from modifying your CKCS forms through setting up your security options. After the mApp is configured, you will be shown demonstrations of how to use the mApp from the viewpoint of both a Candidate and a Coach. Filmed using Cherwell Service Management Version 9.0. Chris Wiggins walks you through the differences between Knowledge sources and Knowledge mapping, then demonstrates when and how to use both. (The KCS methodology is service marked by the Consortium™ for Service Innovation)
Working with the Service CatalogOnline Course
Working with the Service Catalog
Course Category: Not Applicable
Credit: 1
This module will walk you through the design of your Service Catalog, show you  how to refresh it, and also how to create a new Service.