Accelerating Your Implementation introduces you to CSM's core components, helps you prepare your service catalog, and compares CSM's out-of-the-box workflows with your core process requirements. You will analyze the design workbook, in order to help lead your design workshop of Cherwell Service Management. Knowing these topics will help avoid the roadblocks that most often stall or interrupt a smooth implementation.

Administration Foundations is a hands-on course for new Cherwell Service Management administrators. In this comprehensive course, attendees will work with a Cherwell Service Management system to perform tasks that are designed for new system administrators.

Administration Foundations é um curso prático para novos administradores do Cherwell Gestão de Serviços. Neste curso abrangente, os participantes trabalharão com um sistema Cherwell Gestão de Serviços para realizar tarefas que são projetadas para novos administradores de sistema.

Using a default configuration, build a custom Cherwell Service Management Portal.

This course is for CAM users. This course will teach users to utilize the user Panel and Activity Log, and create user-defined Groups, create, configure and manage License Units, Configure and administrate Reports on data in the CAM Database, complete and configure, Purchasing Orders and line items, import purchasing assets, and configure custom purchasing preferences, and evaluate and report on software license data in your environment.

Successfully pass this exam to become a Cherwell Certified Professional Designer. 

Cherwell leverages adaptive design to provide a unique and tailored mobile experience to customers. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

Cherwell Webhooks provides a demonstration of how Cherwell uses webhooks to integrate with DataDog. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

Connect CAM to CSM’s Authentication Engine

In this module, you will use the ISM mApp Solution to create an ISM Corrective Action and an ISM Preventative Action.

In this module, you will examine the Dashboards that are included with the ISM mApp Solution, and configure the Security Analyst and Security Manager ISM Dashboards.

In this module, you will configure ISM Security Event Types, ISM Runbooks, and then work a Security Event Record from creation through closing.

Cherwell now offers a free Crisis Management mApp® that enables organizations to efficiently track that status of their workforce in transition to remote work. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

Designer Essentials is a hands-on course for new Cherwell Service Platform Developers.

The quick and efficient delivery of Facility Management services is critical to maintaining business operations. Traditionally, Facilities organizations have relied on spreadsheets, email, and manual processes to manage maintenance requests. This has become increasingly complex as leadership looks to Facilities teams to provide recurring, preventative maintenance that ensures business continuity while regulating expenses. This course demonstrates how the Facilities Management mApp allows an organization to manage and automate the requests for services, project planning, work assignment, and execution. This course is a high-level overview of functionality and implementation considerations. Version requirements for mApp are 10.0 and higher. Imaging in Cherwell Service Management Version 10.0

This course is intended for users who have minimal experience with the Cherwell Report Writer ™ feature and would like to increase their skills and knowledge. This course includes recorded instructor guidance on defining report requirements, creating searches, basic tool functionality, report design considerations, and best practices. Participants will gain practical experience through step by step instructions on creating searches, modifying pre-configured reports, creating new custom reports, and creating new charts.

Cherwell's Information Security Management (ISM) mApp provides organizations a comprehensive solution for managing Governance, Risk, Compliance and Security Operations. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

In this module, you will apply the ISM mApp Solution, examine the default ISM Workflows that are included with the Solution, and add Users to the ISM Security Group.

This course is intended for users who have minimal experience with the Cherwell Service Management® (CSM) Dashboards feature. This course provides an overview of the basic functionality and a general understanding of Dashboard design. This course is designed to spend more time at greater detail than other courses that contain Dashboard design content.

Cherwell offers a free Microsoft Teams Integration mApp® that enables strong collaboration between CSM and Microsoft Teams. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

This module presents an overview of the features in progress for Cherwell Service Management and Cherwell Asset Management for December 2019.

This module presents an overview of the features in progress for Cherwell Service Management for January 2020.

This module presents an overview of the features in progress for Cherwell Service Management and Cherwell Asset Management for March 2020.

This module presents an overview of the features in progress for Cherwell Service Management and Cherwell Asset Management for November 2019.

This module presents an overview of the features in progress for Cherwell Service Management and Cherwell Asset Management for October 2020.

In this module, members of your Project Management Office or designated Business Users will learn how to add data to the following PPM Foundation Business Objects in your PPM System.

In this module, members of your Project Management Office or designated Business Users will learn how to manage PPM Portfolios and Programs.

Cherwell Project & Portfolio Management provides the visibility and control the project managers need to improve project outcomes. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

Cherwell's Remote Employee Management mApp® Solution efficiently manages the transition of employees from the office to remote work. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

During this module we will be reviewing frequent support call scenarios and learning how to follow established Cherwell processes to resolve those tickets.

In this module, you will configure the Portal Customer Security Group and then configure the Portal Dashboard with the ISM Security Event Business Object.

This module presents an overview of the new features in CAM 15.0 due to release late November or early December 2019. New features include Saas License Analytics, and Network Device Classification. 

This module presents an overview of the updated features in the 15.2 release of Cherwell Asset Management.

This module presents an overview of the updated features in the 10.0 release of Cherwell Service Management.

This module presents an overview of the updated features in the 10.1 release of Cherwell Service Management.

This module presents the new features available in the 9.6 release of Cherwell Service Management.

This module presents an overview of the updated features in the 9.7 release of Cherwell Service Management.

In this module, we walk you through the features of the Customer Service Portal, then explain how to design and build your own custom Portal.

Adrian DeKlerk teaches you the best practices of creating a multi-lingual localized version of Cherwell Service Management. This powerful new feature introduced in 9.2 enables you to support multiple languages within a single database. Learn how the Culture Switcher allows end-users to instantly switch the system to another language. Collaborate and create language packs into any language to speed up the translation process. Watch the introduction video to learn more on the features and benefits of supporting multi-cultures through Globalization. As of the 9.5 version of Cherwell Service Management, Double-byte and Platform translation are a part of the Globalization feature. Ken Wooten demonstrates how to utilize these 9.5 additions. Developers also teach the best practices for applying a Mergeable Application (“mApp”) to a Globalized Cherwell Service Management system. You will learn how to check for validation by list to modify to Table Management. After creating tables and updating Major Business Objects, you will learn to apply language packs and update foreign keys. You will conclude with best practices and special notes for the successful management of the Globalized lifecycles, Dashboards, and other cultural issues.

This module is for Administrators and Business Users who will need to prepare, implement, configure, and utilize key workflows in the HR Service Management Solution.