O Curso de Aceleração de Sua Implementação apresenta uma introdução ao processo de design e implementação da Cherwell Service Management. (The Accelerating Your Implementation Course presents an introduction to the design and implementation process of Cherwell Service Management.)

In this comprehensive 3 day course, learners will work with a Cherwell Service Management system to perform tasks that are designed for new system administrators such as configuring Business Objects, forms and grids, analyzing One-Step functionality, using Expressions, One-Steps, and working in System Automation and User Management.

Support and IT organizations using Cherwell Service Management can integrate BeyondTrust Remote Support to shorten call handling times, eliminate site visits, and improve service levels. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

Cherwell® Asset Management is a Software Asset Management (SAM) tool built for organizations that want to reduce software license spending, IT overhead, and software audit risk. It allows you to consolidate your hardware and software license, usage, and inventory data to seamlessly track and manage IT investments—and abandon Excel spreadsheets. The IT Asset Management (ITAM) mApp integrates seamlessly with Cherwell ITSM, populating the Cherwell CMDB with IT asset data. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

This course is for CAM Implementers and Administrators. This course provides exposure to, and practice with, some of the features and functions of Cherwell Asset Management 14.0. You will be ready to install and begin using the basics, such as discovering machines; deploying CAM Agent; configuring CAM; defining, updating, and contributing to the CSID, and more. If you are using CSM, but recently purchased Cherwell Asset Management, you’ll greatly benefit from Lesson 7, which walks through applying the CAM mApp to Cherwell.

Successfully pass this exam to become a Cherwell Certified Professional Administrator. 

Cherwell CORE is a purpose-built no-code development and delivery platform that serves as the logical foundation for Cherwell’s ITSM solution, Cherwell ESM (Enterprise Service Management) Solutions such as HR and Facilities, and custom-built workflow applications. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

The Cherwell Virtual Agent, or CVA, is designed to bring natural language processing capability to Cherwell Service Management environments.   ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

Cherwell Workflow gives an introduction to One-Steps and Business Automation Processes. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

In this module, you will use the ISM mApp Solution to conduct an ISM Audit and examine the ISM Audit Calendar.

In this module, you will create an ISM Control, configure ISM Citations, Configure ISM Policies, and create an Authority Document.

In this module, you will configure ISM Risk Assessment Types and use the ISM mApp Solution to complete a Risk Assessment.

In this module, you will create an ISM Security Incident Record and work that Record from creation through resolution.

This Infographic offers more detail about collaboration using CSM V10.

This OneSheet offers an overview of the benefits of CSM V10.

This fun interactive Game-based Assessment builds on your understanding of the benefits of the CSM V10 release. This bicycle race will take you through challenges to test your V10 knowledge and see if you have what it takes to win the race!

Cherwell's IT Service Management (ITSM) solution includes eleven ITIL certified processes, including Incident, Request, Problem, Change Management and Knowledge Management. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

Cherwell's Facilities Service Management Solution utilizes all the same power and features that are available in all modules of the Cherwell Core Platform. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

Cherwell HR Service Management (HRSM) capabilities are fully integrated with Cherwell’s no-code automation platform and our IT Service Management solution—so you can use the tools already in place to help your company’s HR team make the move to advanced service delivery. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

In this module, you will learn how to use the Manager and Executive Dashboards, and how to locate, run, and manage HRSM Reports. 

In this module, you will learn how to apply and configure the HRSM mApp Solution and how to configure the HRSM components.

In this module, you will learn how to create and publish Knowledge Articles, manage the Knowledge Article workflow, and use the Knowledge Management Dashboard.

Cherwell's Information Security Management (ISM) mApp provides organizations a comprehensive solution for managing Governance, Risk, Compliance and Security Operations. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

In this module, you will apply the ISM mApp Solution, examine the default ISM Workflows that are included with the Solution, and add Users to the ISM Security Group.

This course is intended for users who have minimal experience with the Cherwell Service Management® (CSM) Dashboards feature. This course provides an overview of the basic functionality and a general understanding of Dashboard design. This course is designed to spend more time at greater detail than other courses that contain Dashboard design content.

This new three-day course prepares you for the examination leading to the ITIL® 4 Foundation Certificate in IT Service Management but with a difference. The most valuable element of any training event is the ability to take what has been learned theoretically and apply it practically in a working environment. This can sometimes be challenging with a purely theoretical approach. In this course, Pink Elephant takes the theory learned and demonstrates, using Cherwell Service Management, how these theoretical practices can be automated, bringing the theory to life. The course is designed as an introduction to ITIL® 4 and enables attendees to view IT Service Management from the perspective of a more evolved Service Value System. The Service Value System provides a holistic end-to-end picture of what it really means to contribute to business value and also integrates concepts from frameworks such as Lean IT, Agile, and DevOps. In this course your expert facilitator will break-up various theoretical introductions to important terms and approaches with a practical view of how these would work in a real-life environment, thus allowing best practice to become a way of work. For example: For common ITIL Processes/Practices, such as Incident Management, Change Management, Problem Management and Service Catalogue Management, your instructor will demonstrate within Cherwell Service Management, the key activities, how they should be structured, and the considerations needed in building this interface. Cherwell’s ITIL-based visual workflows will guide attendees through each core activity, during which discussions around theoretical elements learnt will be discussed.

This course walks you through the steps to configure a Relationship between Incident and Knowledge Articles, to add a Knowledge Article Tab to the Form Arrangement, and to automatically filter Knowledge Articles that appear there, based on the Service Classification of the Incident Record.

This module presents an overview of features in progress for Cherwell Service Management for April, 2021.  These include Time Zones, G2 Forms Update, and Trusted Agent Auto Update.

This video demos the MSP mApp, which will allow you to schedule onsite work, organize your contracts, and track time against Incidents and Service Requests.

This module is intended for the Business User(s) in your organization responsible for managing submitted Ideas or Requests for consideration as formal Projects, Portfolios, Programs, or other Actions. The submitted Ideas or Requests are recorded as Demands in your PPM system.

This module is intended for Project Managers in your organization who will use PPM to create, staff, schedule and manage the execution of project deliverables. We'll begin by describing the Project Lifecycle, then we'll look at Viewing and Assigning a Project, Creating a New Project, and conclude with Managing the Project Lifecycle.

This module is intended for Project Workers who will use PPM to complete Tasks and Timesheets.

A demonstration of Cherwell's Return to Workplace mApp. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

In this module, you will configure the Portal Customer Security Group and then configure the Portal Dashboard with the ISM Security Event Business Object.

This module presents an overview of the new features in CAM 15.1 due to release early in Q2, 2020. New features include new integrations with CSM, SaaS Analytics, VM Discovery Improvements, and CAM API

This module presents an overview of the updated features in the 10.0 release of Cherwell Service Management.

This module demonstrates some of the new features in CSM 10.2.

This module presents an overview of the updated features in the 9.7 release of Cherwell Service Management.

This module will walk you through the steps to create specific types of reports in Cherwell Service Management.  

In this course, you will be introduced to the benefits of KCS and how it can have a positive impact on your organization. The Knowledge Centered Support (KCS℠) Methodology gets the right people collaborating faster and ensures Knowledge is captured, structured, and reused quickly. You will walk through the workflows and processes of integrating and implementing KCS, and you will examine the tools of adopting KCS. Filmed using Cherwell Service Management 7.0. You will also be introduced to the core functionality of the Cherwell KCS (Knowledge-Centered Support) mApp. You will begin with the process of applying the mApp and walk through the suggested configuration options from modifying your CKCS forms through setting up your security options. After the mApp is configured, you will be shown demonstrations of how to use the mApp from the viewpoint of both a Candidate and a Coach. Filmed using Cherwell Service Management Version 9.0. Chris Wiggins walks you through the differences between Knowledge sources and Knowledge mapping, then demonstrates when and how to use both. (The KCS methodology is service marked by the Consortium™ for Service Innovation)